An air traffic controller explains what's going on up there. And if it happened to your flight, whether the airline owes you money.
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Answer the 3 questions on your ticket
Window seat. Scroll down to lift the blinds. Pause the belt whenever you want to read.
Happened on your flight? Check if you're owed →
Why a full sector 300 miles away keeps you on the ground.
Holding patterns are a queue in the sky. Boring, safe, planned.
Why the sky ahead fills up, and whether you can still claim.
What happens when that code appears on a controller's screen.
How bumpy patches are reported, and why it's rarely dangerous.
No compensation, but meals, rerouting or a refund are still owed.
Five miles side by side, 1,000 feet up and down. Here's why.
Why a fault is usually the airline's problem, not bad luck.
Low visibility means more space between arrivals, so fewer per hour.
Flight levels, thin air, and why cruising at 35,000 ft saves fuel.
Tap your line. We'll tell you what's going on behind it, and whether it can mean compensation.
The rule change everyone is asking about, and your options for claiming.
Airlines must now show the air traffic control decision really was beyond their control. Controller strikes still count as extraordinary.
The week's worst days in European skies, why they happened, and who could claim. Five minutes, every Friday. Expect further delay. Or read this.
Your controller here.